Find answers to common questions about using ausp.ink with your Shopify store
We know shipping is vital to your business, and ausp.ink is designed to make Australia Post exports as simple as possible. This FAQ should help you understand how our app can streamline your shipping workflow.
If you have any other questions, please get in touch.
ausp.ink is a Shopify app that lets you export orders in an Australia Post-compatible format. It helps streamline the process of generating shipping labels through MyPost Business or eParcel.
You can access ausp.ink from the Shopify order list. Just select one or more orders and choose "Export to Australia Post" from the "More actions" menu.
Yes, you'll need a MyPost Business or eParcel account to upload the exported file and generate shipping labels.
ausp.ink is currently focused on domestic shipping within Australia. International support may be added in the future.
The app exports orders to a CSV file that's compatible with both MyPost Business and eParcel systems.
Yes, ausp.ink supports bulk exports so you can save time and handle high-volume shipments efficiently.
The app is designed for unfulfilled or partially fulfilled orders, as fulfilled orders typically don't require new shipping labels.
Not directly. ausp.ink prepares an import-ready file that you upload to your Australia Post account to generate the labels.
Yes, you can adjust size, weight, and shipping preferences for each order before export.
Custom parcels let you predefine commonly used parcel types (e.g., "Standard Box", "Express Satchel"). These can be reused during export for consistency and speed.
Absolutely! You can define as many parcel types as your business needs and apply them during the export process.
Yes, data is handled securely and stays within your Shopify store and browser. We don't send data to external servers.
You can reach out to our support team via the app interface. We also provide documentation and troubleshooting guides to help you resolve common issues.
Yes — we're here to help. You can contact us through the app or visit our support page for assistance.
Get in touch if you want to learn more!
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