Find answers to common questions about using x.ink with your Shopify store
We know accounting is important to your business and we know x.ink is not perfect. Hopefully this page will help you find some of the answers you may have.
If there's anything else we can help with, please get in touch.
Our app syncs your Shopify orders and transactions directly into Xero — automatically and accurately. It creates Xero invoices, applies payments, handles refunds, discounts, and covers all common payment types.
It's built for Australian Shopify store owners who want to keep their accounting clean, simple, and automated with Xero.
Not at all! Setup takes just a few minutes, and we guide you through every step.
The app syncs in near real-time. Your Shopify orders and transactions show up in Xero shortly after they're processed.
At the moment, we only sync new orders from the time you install the app onwards. Syncing historical orders is a feature we're working on.
Yes. You can configure which transaction types are synced based on the payment method.
We support all major gateways — Shopify Payments, PayPal, Stripe, Afterpay, and more. You can map each to specific Xero accounts.
Refunds processed in Shopify are automatically reflected in Xero as invoice adjustments.
Yes. Whether it's a discount on an item or the entire order, it's all accounted for in Xero.
Definitely. You can map sales, taxes, shipping, and payments to your preferred Xero accounts.
Yes — we're built with Australian tax compliance in mind. GST is synced properly whether your prices are tax-inclusive or exclusive.
Currently, we support AUD as the primary currency. Other currencies are handled through Shopify and can be converted to AUD before syncing to Xero.
Very. Connect your Shopify store and Xero account, adjust a few settings, and you're good to go.
Friendly email support from people who understand both Shopify and Xero. We're here to help if you get stuck.
Yes — there's a 90 day free trial so you can test the app before subscribing.
Syncing stops immediately, but anything already pushed to Xero remains in your account.
Get in touch if you want to learn more!
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